Here to help.

Keep sensitive details out of your message

Do not send passwords, verification codes, payment-card details, health records, or precise route coordinates. Redact screenshots before sending them. This contact is not an emergency service.

Recording and missing activities

Start a workout before putting your phone away. Location permission enables route, distance, and pace; a time-only session is labelled when GPS is unavailable. If recording is interrupted, follow the recovery prompt and check the saved result before discarding it.

If activities appear missing, avoid uninstalling or erasing the app while seeking help. Training history is stored locally and is excluded from new device backups by the app's configuration.

Apple Health

Open You → Training settings → Connected data → Apple Health. Connecting is optional. Workout export is controlled from activity details. A route can fail to export even when the workout saves; follow the retry message.

Revoking access or deleting Northline data does not delete Apple's records. Manage Health copies separately in Apple Health.

Delete your data

For a single activity, use its deletion control. To remove app-readable local data, open You → Training settings → “Erase all data on this iPhone.” This includes local plans, training memory, check-ins, reviews, routes, and saved sign-ins.

If you created a Northline account, delete it separately in You → Settings → Northline account → Delete account. Complete any ownership verification and wait for success. Erasing local data alone does not delete the server account. Email us if you need help.

Apple Health, subscriptions, earlier backups, and recipients' exported copies have separate lifecycles. Read the privacy policy for details.

Northline+ subscriptions

Use Restore purchases in the app to ask Apple to restore an existing entitlement. Manage or cancel subscriptions in iPhone Settings → your name → Subscriptions. Deleting an account or the app does not cancel a subscription. For Apple's cancellation instructions, see Apple subscription support.

Accounts and sign-in

Create an account or sign in from the welcome screen, or later in You → Settings → Northline account, with email, Apple, or Google. Forgot your password? Choose Forgot password on the sign-in screen. If sign-in options are unavailable, the app is not yet connected to the account service; everything else keeps working on your iPhone.

If connected, review your audience and route preview before posting. “Only me” still uploads to the server. Use in-app report and block controls for community concerns, or email the contact above. Never send support a password or sign-in code.